FAQ | Frequently Asked Questions

How long does delivery take?

Orders are typically delivered within 5–30 business days, depending on the destination country.

Which countries do you ship to?

We currently ship to Portugal, Spain, France, and Poland.

How much does shipping cost?

Standard shipping costs €2.99 for orders below €35. Orders of €35 or more qualify for free standard shipping.

How can I track my order?

Once your order has been shipped, you will receive a confirmation email with a tracking number (where available), allowing you to follow your parcel's journey.

What payment methods do you accept?

We accept major credit and debit cards, as well as other secure payment methods available at checkout.

Can I return my order?

Please refer to our Return & Refund Policy for detailed information regarding returns, refunds, and eligibility.

What materials are your jewellery made from?

Our collections feature carefully selected materials such as stainless steel, 925 sterling silver, cubic zirconia, brass, and resin, depending on the product. The materials used are always listed on each product page.

Will my jewellery tarnish?

Many of our stainless steel pieces are designed to be durable and resistant to everyday wear. To keep your jewellery looking its best, we recommend avoiding prolonged exposure to harsh chemicals and storing it in a dry place when not in use.

How should I care for my jewellery?

To preserve its beauty, avoid contact with perfumes, lotions, and cleaning products. Store each piece separately and clean it gently with a soft cloth.

How can I contact you?

If you have any questions or need assistance, you can contact us at aureaminimalistjewellery@gmail.com. We'll be happy to help.