Refund policy
Return & Refund Policy
At Auréa - Minimalist Jewellery, we want you to be satisfied with your purchase. Please read our Return & Refund Policy carefully before placing an order.
Returns
Due to the nature of our products and our fulfilment process, we do not accept returns for change of mind, incorrect product selection, or other reasons not related to product quality.
If you experience an issue with your order, please contact us within 30 days of receiving your item at aureaminimalistjewellery@gmail.com.
Damaged, Incorrect or Defective Items
If your order arrives damaged, you receive the wrong item, or your product has a manufacturing defect, please contact us within 30 days of delivery.
To help us process your request, please include:
- Your order number;
- A description of the issue;
- Clear photos of the item received and its packaging.
Once your request has been reviewed and approved, we will offer one of the following solutions at no additional cost:
- A replacement item; or
- A full refund.
Returns
In most cases, you will not be required to return the item. If a return is necessary for your specific case, we will provide further instructions after reviewing your request. Items returned without prior authorisation will not be accepted.
Non-Returnable Items
We do not accept returns or offer refunds for:
- Change of mind;
- Normal wear and tear;
- Damage caused by misuse or improper care;
- Sale or clearance items (unless they arrive damaged, defective, or incorrect);
- Gift cards.
Refunds
If your refund request is approved, your refund will be processed to your original payment method within 10 business days.
Please note that your bank or payment provider may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at aureaminimalistjewellery@gmail.com.
Contact Us
If you have any questions regarding this Return & Refund Policy, please contact us at: