Shipping policy

Shipping Policy

Please read our Shipping Policy carefully before placing your order.

Shipping Destinations

We currently ship to the following countries:

Portugal
Spain
France
Poland

We may expand our shipping destinations in the future.

Processing Time

Orders are typically processed within 1–3 business days after payment has been successfully received.

Please note that processing times may be longer during holidays, promotional periods or due to unforeseen circumstances.

Delivery Time

Estimated delivery time is 5–30 business days, depending on the destination and the shipping carrier.

Delivery times are estimates only and are not guaranteed.

Shipping Rates

We offer Standard Shipping only.

Orders under €35.00: Shipping fee of €2.99
Orders of €35.00 or more: Free Shipping

Shipping costs are calculated and displayed during checkout before payment is completed.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information, where available.

Please allow up to 72 hours for tracking information to become active.

Delivery Delays

While we aim to deliver your order within the estimated timeframe, delays may occasionally occur due to factors beyond our control, including:

Customs inspections;
Shipping carrier delays;
Severe weather conditions;
Public holidays;
High shipping volumes.

Auréa - Minimalist Jewellery is not responsible for delays caused by third-party shipping providers.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect or incomplete shipping address is provided, additional shipping charges may apply if the parcel needs to be resent.

Lost, Damaged or Incorrect Orders

If your order arrives damaged, you receive the wrong item, or your parcel appears to be lost, please contact us at aureaminimalistjewellery@gmail.com within 30 days of the estimated delivery date.

Please include your order number and any relevant photographs or information so that we can investigate and provide an appropriate solution in accordance with our Return & Refund Policy.